Question 1

What states do we serve?

Accepted Answer

49 states are served by Medora Health. We do not serve California.

Question 2

Who is our pharmacy?

Accepted Answer

Rush Pharmacy fills approved prescriptions. Rush Pharmacy is an independent pharmacy partner.

Question 3

Who is our provider network?

Accepted Answer

LocumTele is our independent provider network. Licensed clinicians determine whether treatment is medically appropriate.

Question 4

How does the consultation work?

Accepted Answer

You complete a health intake for review by a licensed clinician. The clinician may request more information or a live visit. A consultation does not guarantee that a prescription will be issued.

Question 5

How long does shipping take?

Accepted Answer

Shipping typically takes 3–4 days after an approved prescription is processed by the pharmacy. Carrier delays may occasionally occur.

Question 6

What is the refund policy?

Accepted Answer

All sales are final — Medora Health does not offer refunds. Prescription medication cannot be returned after dispensing. If a shipment arrives damaged or incorrect, report it through the patient portal.

Question 7

Do I need a prescription?

Accepted Answer

Yes. Ivermectin is a prescription medication. Medication is dispensed only when a licensed clinician determines it is appropriate and issues a valid prescription.

Question 8

Is ivermectin FDA-approved to treat or prevent COVID-19?

Accepted Answer

No. The FDA has not approved or authorized ivermectin to prevent or treat COVID-19 in humans. Human ivermectin is FDA-approved for certain parasitic infections.

Questions, answered plainly.